Submitting and replying to contact forms

Contact forms can only be replied to by registry Administrators.

Any registry user can submit a contact form once it has been linked to the registry homepage. These submissions can then be responded to by registry Administrators.

How to submit a contact form

1. Select the desired contact form from the registry homepage.

1. Populate the available fields as required.

1. Select 'Submit'.

How to reply to a user who has submitted a contact form

1. Select 'Administrator tools' from the dashboard side panel.

1. Select 'Manage Contact Forms'.

1. Select the contact form you wish to see submissions of.

1. From this screen, Administrators can see a record of every submission of the selected contact form. Select 'Details' on the submission you wish to reply to.

1. Populate the 'Details' field with your reply to the chosen submission.

1. Check the 'Send to submitter' checkbox.

Note: Adding an update to the submission will still work if this box is not checked, but the original submitter will not be notified of your reply. Leave the box unchecked if you wish only to leave a note on the submission.

1. Adjust the following checkboxes as desired:

   • 'Send yourself a copy of the response email': If enabled, a copy of your response will be sent to your account's associated email address

   • 'Send a copy of the response to the extra notification email': If enabled, a copy of your response will be sent to the email specified in the 'Extra notification email' field of the relevant contact form, if any.

1. Select 'Add update' once satisfied.