Aristotle Metadata Registry help documentation
  • Welcome to the Aristotle Metadata Knowledge Base
  • Finding and Viewing Metadata
    • Search
      • Using omnisearch to find registry content
      • Using advanced search filters to find registry content
        • Advanced Search: Help
    • Browsing the registry
    • Item page breakdown
    • Searching for Alternate Names in the Search Bar
    • Viewing related items and graphs
    • Compare different versions of a metadata item
    • Bulk actions
    • Downloading Content
    • Generating an API token
  • Personalisation
    • Navigation Choices on 'My Dashboard'
    • Managing your account
    • How to reset your password
    • Invite/Reset Password Link Is expired
    • How to set up multi factor authentication
    • Roles in the registry
    • Viewing your roles
    • Favouriting and tagging content
    • Notifications
  • Creating and Editing
    • My sandbox
    • Metadata Toolbox
    • Creating metadata items
      • Creating a data element or data element concept
      • Creating a metadata item with a single item creation wizard
    • Editing content
    • Cloning
    • Deleting metadata items
    • Restore Deleted Content
    • How to create and link quality statements
    • How to create and link glossary items
    • How to record data lineage
    • How to add alternative names to a metadata item
    • How to move individual and bulk metadata into a collection
    • Upload Metadata Using Bulk Import Feature
    • HTML Sanitization
    • Version Control - Supersede
    • Classifications
    • How to link Quality statement to an Indicator?
    • Dataset Grouping
    • Property Groups
      • How to Create Property Groups In Aristotle Registry?
    • Object Class Specialisation
      • How to create an object class specialisation
  • Collaborating within the registry
    • Aristotle Help
    • How to add content to workgroups
    • Reviews
    • Aristotle metadata community
    • How to create Collections and Sub Collections
    • Issues and Change Requests
      • Creating an issue label
      • Creating an issue
      • Viewing all issues
      • Proposing a change request
    • Metadata History: Comparing change logs
  • Registration Authorities
    • Creating and editing registration authorities
      • Validation Rules
        • Setting validation rules
          • Writing validation rules
    • Directly endorsing metadata items
    • Managing members of a registration authority
  • Administrator Tasks
    • Managing user accounts
    • Creating and maintaining a Stewardship Organization
    • Creating and managing workgroups
    • Managing and adding members to a workgroup
    • Add a user to Multiple Stewardship Organizations and Workgroups
    • Creating and editing namespaces and identifiers
      • Configuring manually triggered incremental identifiers
      • Configuring automatically triggered incremental identifiers
    • Deactivating a user account
    • View CRUD (Create, Read, Update and Delete) Changes
    • View deleted items using query string
    • Contact Form
    • Custom Item Templates
      • Creating and editing custom item templates
        • Creating and editing sub-pages
      • Creating metadata items using custom item templates
    • Task Runner
      • Resolving issues with the search function using reindex
      • Populating help pages using load help
      • Resolving issues with item visibility by recaching visibility
      • Viewing all recent and historical task runner information
    • Aristotle Cloud Settings Editor
      • Adjusting visual settings
      • Adding and deleting header and footer links
      • Adjusting general registry settings
      • Adjusting metadata and functionality extensions
      • Making workgroup changes
      • Toggling summary statistics
      • Adjusting separator options
      • Adjusting download options
      • Adjusting translation options
      • Adjusting search options
      • Adjusting spam detection options
    • Registry Customisation in Cloud Settings
    • Custom Domains
      • Requesting a custom domain
      • Setting up a custom domain
  • Registry configuration
    • How to customise a registry
    • Enabling self sign-up
    • Adjusting privacy mode settings
    • Adding a custom login message
    • Homepage Editor
      • Creating a custom homepage using the HTML editor
      • Creating a custom homepage using the safe editor
    • Adding custom HTML to the header and footer of the registry
    • Simple customisation of Header, Body, and Footer
    • Content policies
    • Adding custom fields
      • Custom Field: Structured Data (Json) Type
  • Stewardship Tasks
    • Collection publication and permissions
    • Publishing metadata
    • Creating and managing registration authorities
    • How to add members to a stewardship organisation
    • How to create alternative name types
    • Metadata Report Builder
    • Reference Document Uploads to the Registry
    • Linking reference documents to metadata items
    • Remove Metadata from Workgroup
    • Organisation Records
      • Creating, managing and deleting an organisation record
      • Linking an organisation record to a metadata item
  • Subject Matter and Theory
    • What is metadata?
    • Data Dictionary
    • ISO/IEC 11179 data element representation
    • Bulk Import
    • Data Lineage
    • MAST(Metadata Analysis Standards Teamwork) Methodology and IDEAL Framework
      • Aristotle metadata user guides
  • Special features
    • Generating a Business Information Model using the Visualization Tool
    • Registering an app with the app store
    • Metadata Merger Tool
      • How to set up rules in the merger tool?
    • Federation
      • How do I federate content from another Aristotle Metadata Registry?
  • Geospatial Information
  • Checking for duplicates in the registry
  • Custom Field Bulk Uploader
    • Uploading structured data (JSON) custom fields
    • Bulk Importing Alternative names and Identifiers
  • System Users
  • Single Sign On
    • How to invite and update permissions of Aristotle Metadata staff on a client registry
  • Tablion - Data request portal
    • How to Extract Datasets from the Aristotle Metadata Registry into Tablion
  • Data Inventory View
  • Accessing the Aristotle Metadata Academy
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  1. Personalisation

Invite/Reset Password Link Is expired

PreviousHow to reset your passwordNextHow to set up multi factor authentication

Last updated 2 years ago

Email Server Protection software automatically expired the link 

Many users are facing issues trying to log in to the platform after receiving the invitation to join the Registry. They get the message “Account Couldn’t be Activated”. This issue is arising due to certain Browsers, such as Outlook and Outlook Online. These browsers have certain features such as “Link preview” that automatically opens all the links received in the email.

When the link is sent by Aristotle Metadata Registry for a new user to sign up, it is designed to verify the email address that was provided is valid and monitored by the user. This link is one time only and is used to verify the user.

When the activation link is opened by the email server, this link is activated automatically, and the user will see the message showing that the link has expired.

This can be a potential solution to the problem:

Note: Account is Showing activated on manager portal

Solution 1:

  • As account is showing activated on manager site, user can login using the password set at activation.

  • Alternatively, the user can reset their password as normal by clicking “Forgot Password”.

If the account is showing Deactivated on manager portal

Solution 2:

  • Invitation email will be sent to person to join the Registry.

  • Copy the link to the internet Browser rather than clicking the link.

Known software that can cause the password link to expire:

  • McAfee feature 'Link Protect'

  • Mimecast Anti-spoofing software

  • Covenant Eyes - Internet Filtering

  • Outlook all versions (corrupted rules)